Shipping & Returns

Shipping Policy

Our goal is to ensure that you, our valued customers, are well-informed and confident about our shipping process. We aim to build trust and loyalty by being transparent and reliable in our shipping practices.

Dispatch & Delivery Times:

UK Deliveries: Orders are typically dispatched within 1–2 working days and should arrive in 3–5 working days once shipped.

International Deliveries: We ship worldwide. International deliveries usually take 7–14 working days, but this may vary due to local customs and postal services.

Shipping Costs:

Shipping costs are calculated at checkout based on your location and the number of books ordered. We strive to keep our shipping fees fair and transparent.

Order Tracking:

Once your order is dispatched, we’ll send you a confirmation email. In some cases, tracking may be available and will be included in your email confirmation. If you have any concerns, please contact us.

As we continue to grow, we are committed to updating and improving our shipping policy to better serve you. Your satisfaction is our priority, and we strive to make your shopping experience with us as seamless as possible.

Return & Exchange Policy

At Leye Publishing, we understand that circumstances may arise where you need to return or exchange a product. Our return policy is designed to provide you with clear guidelines on what to do in such cases. We believe that having a straightforward refund or exchange policy is essential to build trust and reassure you that you can shop with confidence.

Eligible Returns:

If your book arrives damaged or faulty, please email us within 14 days of receiving it, including a photo of the issue. We’ll arrange for a replacement or a refund.

Change of Mind:

If you change your mind about the purchase, please contact us within 14 days of receiving your order. As long as the book is in its original, unused condition, we can accept a return. Please note that you’ll be responsible for the return shipping costs.

Refund Process:

Once we receive and inspect the returned item, we’ll process your refund. Refunds typically take 5–7 working days to appear in your account, depending on your payment method.

For any returns or refund inquiries, please reach out via our contact form or email us directly at [contact email]. We’re here to help!

We are dedicated to ensuring that your experience with returns or exchanges is hassle-free. Our aim is to address any concerns you may have and make the process as convenient as possible for you.